Purchase & Return Policy
***BILLING AND SHIPPING MUST BE THE SAME AS THE CREDIT CARD OR YOUR ORDER WIL BE CANCELLED***
Returns are allowed on full priced merchandise only with authorization. All discounted/sale items purchased are considered final.
Should there be a factory defect or incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances Packer Shoes will cover all costs involved in returning the merchandise. Only returns of defective or incorrect merchandise will be eligible for 100% money back and return shipping paid for.
We will accept general returns for full priced merchandise, however the return shipping must be paid for by the customer. For size exchanges we will ship the merchandise back to you free of charge, after we receive the original shipment back from you. Please note that the original shipping fee is non refundable.
**PRE-ORDERS, SPECIAL LAUNCHES AND LIMITED RELEASES ARE ALL DEEMED FINAL SALE**
**ALL HATS AND SOCKS ARE FINAL SALE**
FOR ALL RETURNS:
Call 201.837.2022 or email firstname.lastname@example.org within 5 days of receiving goods for a return authorization.
Website Customer Service is open Monday-Friday 10am-6pm EST
All goods must be returned in original packaging (including manufacturers packing paper for footwear), with all factory tags still attached (including extra laces included with some footwear),
Footwear returns PLEASE read: If you are returning shoes to us, they must be shipped in a second box besides the shoe box. Any return we receive that has a shipping label on the manufacturers shoe box will be immediately refused back to you. In other words, the same way you received them from us.
All returns must be accompanied by your original receipt.
All returns must be received by Packer Shoes within 14 days of the invoice date.