FAQs

Packer accepts any full-priced, non - “Release Product” items for exchange within 14 days of receipt. No refunds. Items returned must be in unworn condition with attached tags and packaging. Packer will not accept any returns by post without prior written communication. All sale items, discounted merchandise and items marked as “Release Product” are final sale and cannot be returned or exchanged.

Please contact customer support at orders@packershoes.com. Please note: we are unable to process cancellation requests once an item ships.

If you are unable to complete your order at checkout, please contact customer support at orders@packershoes.com. Please note: we are unable to process cancellation requests once an item ships.

Please contact customer support atorders@packershoes.com.

Customers can expect their orders to arrive within 3-5 days for domestic addresses and 1 week for international, military, and PO box addresses.

You can only ship to an address that differs from your billing if you select PayPal as your method of payment at checkout. All other forms of payment require us to ship to your billing address.

In the event that your package is returned to us, you will be refunded the original purchase price of your order minus initial and return shipping costs.

Packer currently accepts: American Express, Visa, Mastercard, Discover, China UnionPay, JCB, Diners Club.

If a shipment is returned to us, customers will be responsible for the original shipping and returned shipping costs. We are not responsible for lost, stolen, or damaged shipments.