Limited Release & Final Sale
Limited release or Sale items are non-refundable and are not eligible for exchange.
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt for an exchange or store credit; providing they are in their original packaging and are in a resalable condition.
All Items unless specified are eligible for exchange if they meet the following conditions
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The request is within 14 days of the receipt
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Items must be unworn, unused, and in the original condition
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The packaging must be completely intact and all tags attached
Footwear must be returned with the dust bag or original shoe box. Please place the shoebox in a shipping box to prevent damage.
Packer will not accept any returns without prior written communication.
How do I create a return?
Domestic Orders:
You can create a return online here. Enter your order number and email to begin.
Packer reserves the right to refuse any return that does not comply with the policy.
International Orders
You can create a return online here. Enter the order number (starts with #) and email address to begin.
*Please note, the item(s) must be in new unused condition with all original tags attached
Please note PACKER is not responsible for Customs and Duty charges or shipping charges on authorized returned merchandise.
To File a claim for Damaged, Lost, or Stolen packages
- For customers who added Extend shipping protection to their order please contact here to file a claim online or by phone at (877) 248-7707.
- For customers who have not opted for shipping protection please get in touch with us at orders@packershoes.com.