Hassle-free shipping protection for the stuff you love.
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Protect your package against loss, damage, and theft, so if your delivery doesn’t arrive safely, you can get a replacement.
Total convenience with 24/7 online support. Simply file a service request with your email address or Extend contract ID (most requests are resolved in minutes).
With Extend, you’ll never have added fees after the purchase of your plan.
If your request is approved, Extend will replace your product on behalf of the retailer. You will receive a store credit or gift card for the value of the product plus shipping costs and taxes so you can order a replacement product quickly. In some cases, the replacement product will be shipped directly to you by the retailer.
Filing a service request is easy!
Simply contact Extend online or by phone at (877) 248-7707.
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Customers in Quebec can call (877) 248-7707 to file service requests. Extend’s call center is open Monday-Friday 9-6 pm EST and Saturday 9-2 pm EST.
Hear what happy customers who bought Extend have to say:
“Super easy process and very user friendly! Definitely a peace of mind if you live in a high crime rate place.”
George
“The whole process was handled quickly with very knowledgeable and helpful staff. Thank you!”
Kristin
“I am beyond happy withmy experience. I can’t believe how easy it was for me toget a replacement.Truly amazing!”
Christopher
Read Extend’s Shoppers Guide to Shipping Protection for more information.
Why should I add Extend?
Extend Shipping Protection provides affordable a modern, easy-to understand process. Extend Shipping Protection protects your package en route; whether it’s a mixup on the truck, a mishandling from a shipping carrier, or it's stolen while you’re at work.
Am I able to cancel Extend Shipping Protection?
Shipping protection is non-refundable if your item has already shipped. The retailer can refund shipping protection if your item has not yet shipped.
What do I need to provide if I file a service request?
When filing a service request with Extend, you will simply need to provide either your contract ID, email address, or another identifying piece of information.
Read Extend’s Shoppers Guide to Shipping Protection for more information.